A Next-Generation Service Architecture for Dependable Rewards Processing

Abstract

Cloud-based solutions utilize services or infrastructure hosted in the internet cloud that provide a cost-effective, scalable, and available computing resource to support agility and innovation by removing the on-premise hardware requirement and supporting the dynamic allocation of resources. The incentive platform enables its utilization of a scalable suite of reliable services, such as enhanced telemetry, serverless computing, container orchestration, and the management of secure APIs. This enables the incentive platform to meet high healthcare standards and simultaneously optimize excellence and user experience. The incentives platform is designed to provide multi-tenant platform capabilities of a cloud-native, scalable, highly configurable, and robust solution that modernizes the incentives rewards program management process and to support over 100% uptime, rapid onboarding process for clients, and better operational costs by bundling many legacy systems into a single application and service available to millions of users. The design, using metadata, facilites the swift implementation of customized individual incentives reward programs, with no impact or limitations on the originating platform, with the rich full connectivity to analytics, financial and CRM systems, which also enhances and supports decision making and transparency. The disruptive incentives platform will continue to progressive, to enable more delivery components, such AI led engagement analytics capabilities, improved interoperability, and continued automation of complex workflows, as positioned to be the foundational enabler of patient centered, value-driven, incentives based programs, aligned to personalized healthcare and the digitally enabled changing landscape of healthcare.