New approach for Service Improvement in IT Operations. International Journal of Advanced Research in Computer Science & Technology(IJARCST), [S. l.], v. 6, n. 6, p. 9424–9435, 2023. DOI: 10.15662/IJARCST.2023.0606011. Disponível em: https://www.ijarcst.org/index.php/ijarcst/article/view/194. Acesso em: 4 nov. 2025.